Responsible Gambling at Deloro
Gambling as entertainment, not income
Deloro is a place to play — not a financial plan. That distinction matters more than it might seem at first glance. When gambling stays in the category of entertainment, it tends to be enjoyable and manageable; when it starts to feel like work, or like something you need to do, the picture changes.
This page exists to help you keep things on the right side of that line. Whether you're a regular player or just getting started, the tools and resources here are worth knowing about. We've pulled together the key information in one place so you can make informed choices before, during and after a session. Access to Deloro is for persons aged 18 and over (18+) only.
When it stops being fun
Most people gamble without ever running into serious problems. But some warning signs are worth knowing about, because they often appear gradually rather than all at once.
- Chasing losses — trying to win back money you've already lost in the same session or the next one
- Playing with money set aside for bills, rent or essentials
- Feeling anxious, irritable or low when you're not playing
- Hiding the amount you gamble from people close to you
- Borrowing money specifically to fund gambling
- Gambling for longer than you planned, session after session
Recognising one or two of these in yourself is not a diagnosis — it is useful information. The question is what you do with it.
A short self-check
Run through these questions honestly. There are no right or wrong answers here; the point is to give you a clearer picture of where things stand.
- Have you ever gambled with money you couldn't afford to lose?
- Have you spent more time gambling than you intended to on more than one occasion?
- Has gambling affected your sleep, your work or your relationships?
- Have you tried to cut down on gambling and found it harder than expected?
- Do you think about gambling a lot when you're doing something else?
- Have you gambled to escape stress, anxiety or low mood?
- Have you felt the urge to return quickly after a losing session to win it back?
- Have people close to you expressed concern about how much you gamble?
If several of these feel familiar, it is worth reaching out to one of the organisations listed below. Speaking to someone costs nothing, and the support available in the UK is genuinely good.
Limits you can set with the operator
Deloro supports operator-side self-exclusion, which lets you formally exclude yourself from the platform for a period you choose. Self-exclusion is a firm barrier, not a soft suggestion — once active, it closes off access to your account for the duration.
To request self-exclusion or ask about account controls, contact Deloro's own support team directly via the live chat or email channel on the platform. The portal at deloro-fr.fr is an independent information site with no access to player accounts, so requests of this kind go to the operator, not to us.
Worth remembering: self-exclusion through the operator covers that platform only. For a broader, cross-operator exclusion across all UK-licensed sites, GamStop provides a free national self-exclusion scheme you can register for separately.
National help lines
The UK has a strong network of free, confidential support services. None of them require you to be in crisis to get in touch — early conversations are often the most useful ones.
| Organisation | Contact | What they offer |
|---|---|---|
| GamCare | 0808 8020 133 (free, 24/7) | National Gambling Helpline; counselling and live chat support |
| BeGambleAware | begambleaware.org | Information, self-assessment tools, referrals to treatment |
| GamStop | gamstop.co.uk | Free national self-exclusion across UK-licensed sites |
| Gordon Moody | gordonmoody.org.uk | Residential and online treatment for severe gambling harm |
Blocking software
If you want a technical barrier rather than — or as well as — a personal commitment, blocking software prevents access to gambling sites at the device level. Gamban works across multiple devices and platforms; BetBlocker is free and available on most operating systems. Both take only a few minutes to set up.
Talking to someone
Asking for help with gambling is not unusual — the National Gambling Helpline handles thousands of calls each year from people at every stage, from early concern to long-running difficulty. You don't need to have lost everything or hit a specific low point to pick up the phone. The GamCare helpline is free and available 24 hours a day, seven days a week: 0808 8020 133.
If you share a device with children or young people, consider parental control software such as Net Nanny or Qustodio to prevent access to gambling sites. The 18+ age requirement applies to all users of this site and all players at Deloro without exception.
If you have questions about the content on this portal, you can reach the editorial team at [email protected]. For anything related to your account, deposits, withdrawals or bonuses, contact Deloro's own support team directly through the platform.
Gambling should be entertainment, not a chore.
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